http://www.complaintsboard.com/complaints/cash-4-gold-c87309.html

I could've gotten more if I'd researched Cash4Gold before I sent my jewelry to them. What a rip-off and they have false advertising to boot.

Read more: http://www.consumeraffairs.com/scam_alerts/cash4gold.html#ixzz0RjMhh7Kv
 

I would like to say that I submitted my return kit for Cash4gold and was horribly disappointed

Amanda H
Enterprise, AL

I am a former employee of Cash 4 Gold. I did not know much about the company before being hired. On my first day of being hired, I was taught the "Cash 4 Gold Scam" from beginning to end.
1. The "refiner's pack" that is used for you to put your jewelry is "insured for UP TO 100 dollars, " according to how much they feel your items are worth, NOT appraised at
2. We receive your "Refiner's Pack" within 3-4 days, but we are instructed to tell you that it takes "7-10 business days, for us to receive your pack, ALTHOUGH your package has already arrived.
3.Your jewlery gets appraised by hand/magnifying glasses/
a small weight pad, and a bottle of mystery fluid, which your items are then give a value for. Not million dollar equipment or specially trained jewelry experts.
4. Although the payment (check) for your item is dated within 24 hrs of testing your jewelry, we sometimes DO NOT actually send out the check until up to 3-4 days later.
5. We claim a 100% Satisfaction Guarantee or your jewelry returned, BUT THE CATCH IS, that the guarantee is contacting us within 10 DAYS from when your check is DATED. (This begins with the time it takes for the accounts payables dept. to issue the check and also including the transit time for you to receive your check in the mail. **** NOTATE THE COMMERCIALS THAT STATE U GET YOUR CHECK IN 24 HRS.***
5. IF you are lucky you will receive your check around the "7th-10th" bus iness day, AND more then 97% of the time Customers are outraged when they lay eyes on the amount of the check. Some Customer's even receive a check for 0.01 cents. (TRUTH) Thats including items of great value (Diamonds, Platinum/ Gold and Sterling)
6. They sometimes even receive your valuables and like them so much THAT we CLAIM to not have received the items just so the "TOP" people or even "FAVORED" people can get first dibs on your items. From which point we issued an INSURANCE CLAIM for UP TO 100 dollars. GOD FORBID your items are worth more then a 100 dollars, and when you call in to check on the status of your items, we tell you " YOU SHOULD"VE ADDED EXTRA INSURANCE ON YOUR ITEMS." We do not have an actual Insurance company, they use customer service reps as the claim department agents.
7. For those who receive there check within the 10 day frame, GOOD LUCK with trying to get in touch with a cust. srvc. rep before your 10 days are up. Which after your 10 days, your items are "ALREADY MELTED" or NO LONGER AVAILABLE FOR RETURN."
8. For the "LUCKY" people who do get in touch with us within the alloted time frame, we already know what you are calling about. Customers want their items returned, because there
check amount is so insultingly LOW. The first thing a Rep will ask you is "HOW MUCH WERE YOU EXPECTING TO GET BACK?" This way we can know how much to "BONUS" you.
Definition of a BONUS: We issue low checks just to have you call us back if you are smart enough to realized that you just got scammed. For the smart one's we are paid to offer u a bonus up to 3x the original amount of your check and you accept. For ex: Sally Smith receives a check for $27.86 for a rolex watch(which we dont issue value for), a class ring, a ring with diamond chips, a pair of earrings with emeralds, as well as a few sterling silver pieces, and maybe a few items that were really of no value. Now Sally Smith calls the cust srvc dept, where she speaks to a rep who seems so concerned and will see if she can do better with the amount by speaking to a "SUPERVISOR". We then place the caller on Mute, and speak to our neighbors or doodle on a sheet, or twiddle with our hair for about 45 seconds, while we are supposedly speaking to our supervisor about Ms. Smith's complaint. We then come back with an offer to "BUMP UP YOUR MELT DATE or any other lies the cust srvc reps can think of, and offer you a total amount of $53.20 which is a little under double the amount of your original check. In which case if you accept, the cust srvc rep makes a 15.00 bonus off of your transaction. If the cust srvc rep offers you under triple the amount of your orig check, she makes 10.oo in bonuses.
9. If you accept the offer, the deal is done, and you are told that the call is recorded(which most of the time, the record button does not work.)Just a way to make your feel binded by a verbal contract. IF you do not accept the deal, you have to return your check, and it takes sometimes up to a month to receive your items back after we receive the check.
10. If you only want the items that we do not find of any value back, you have to pay a 10.00 shipping and handling fee to have your own items returned, which varies depending on sales for that week. IF sales are good, there is no fee, when we are slow, you must pay.
Cash 4 Gold is definitely not a trustworthy or credible company to do business with. You are almost better off taking your items to a local pawn shop or shopping around for other companies. With the economony the way it is, Cash 4 Gold seems to be a way out of financial stress for some, but in actuality becomes a stress of its own. I would advice you to think twice before sending in valuables or items inherited and of sentimental value. Its not worth it. I am not doing this as a way of Bashing their money making process :) but more so to warn everyone.

Ryan Dean  [send email]

These people needed to be taken off the air, before others are sucked in. It is not right how they lie on tv and people fall for thier lies. I sent them a ring and they sent me nothing for it and didn't even acknowledge they received it. It was a 10 kt ring with the stone missing and they said it wasn't real. And yes it took forever to get a response from them. I am so tired of being ripped off and furthermore they still are in business and still have those commercials on the tv. Why are they not out of business yet?

Omayra  [send email]

Sent in articles valued at around $650 and received $19.62. they downgraded my 14K gold wedding band to 12K, and said the remaining items had no value. I will be launching an anti cash4gold campaign!!!

Mike Silver  [send email]

Not only are they cheating everyone, they are sending in rave reviews about themselves to further urge others to send in their jewelry to them

Sherri Coker  [send email]

http://www.complaintsboard.com/complaints/cash-4-gold-c115287.html?sort=datea&page=3

Well...of course now I feel soooo very stupid..but yes I sent several items to these rip off artists. 1 piece a yellow gold with white gold wedding band.I knew of the items sent, the wedding band was the only item probably worth anything. I waited..received a check for 1.17. I called immediately...was told the other items had no precious metal. Asked about the ring."We can return all your items with no precious metals". So I asked them to do so. I received my items..no charge to me..but no ring. Immediately called..asked about the ring. Connected to a "supervisor".This person said they take pictures of all packages as they receive them...and..you guessed it. No ring was received. I'm so upset by this..how could I have been so stupid. So they have my ring..I received 1.17..THESE PEOPLE SHOULD BE SHUT DOWN.DON'T SEND THEM ANYTHING!!!
Roxy in NY

Roxy W

MY BOYFRIEND DIDN'T LISTEN TO ME AND SENT HIS GOLD TO THESE STUPID MOTHER F***ERS. HE SENT A LINK BRACELET, A DIAMOND RING AND 2 NECKLACES AT LEAST A MONTH AGO. WHEN HE CALLS TO HAVE THEM "TRACKED" ...THEY HAVEN'T RECEIVED THE PACKAGE YET. NOW THEY ARE TELLING HIM TO GO TO THE POST OFFICE TO HAVE IT TRACKED, WRITE DOWN THE TRACKING #, HAVE IT NOTARIZED AND FAX IT TO THEM. I TOLD HIM TO TAKE IT SOMEWHERE LOCALLY BUT HE DIDN'T LISTEN...NOW HE IS AT LEAST $2, 000.00 IN THE HOLE. IF ANYONE KNOWS WHAT I SHOULD DO NEXT OR HOW TO REPORT THEM, PLEASE LET ME KNOW. I AM SOOOOOO DISGUSTED THAT THEY ARE GETTING AWAY WITH "STEALING" FROM HONEST PEIOPLE JUST TRYING TO GET SOME EXTRA CASH IN THEIR POCKETS.

amber

I am very upset with CASH 4 GOLD. I sent my items and recieve a check for $0.06. ARE YOU KIDDING ME 6 CENTS. I was pissed. I called that day irecieved the check, it was on a Saturday. They were closed so i leaft a message. NO ONE GOT BACK TO ME. so i called again on Wednesday, Still no answer, LEFT A MESSAGES AGAIN. I called the following Moday after not recieving any call back. they told me it was my fault for not being able to get my items back becasue it was past the 10 days, and i should have called them prior. I told them i called twice but the convenently had no record of me calling. i told them i could fax over my phone records, and she continued to tell me there are other ways of trying to contact them and that she could send me a dollar. ARE YOU JOKING. I told her it wasn't worth a dollar and that they were frauds and i hung up. I talk to three pleople that day and I got no where. so now I have a check for 6 cents and none of my personal jewlery. I guess I fell for it. PLEASE PEOPLE THINK TWICE BEFORE YOU SEND PERSONAL ITEMS TO THIS COMPANY. THEY WILL BURN YOU GOODS AND SEND YOU A CHECK FOR 6 CENTS.

SAD AND UPSET WITH NO WAY TO MAKE IT BETTER!

Mzdancer4026

Everytime I see that commercial I think who could be so stupid, to fall for that? Well there are people that still trust ? Its sad that they take advantage of those good hearted souls ! I THINK THE WHOLE COUNTRY SHOULD SEND THEM ROCKS, AND PUT THEM OUT OF BUSINESS FLOODING THEM WITH ENORMOUS POSTAL COSTS IF THEY ARE LIABLE FOR IT?COMPANYS LIKE THIS SHOULD BE STOMPED OUT.AND PEOPLE RESPONSIBLE SHOULD BE IN JAIL ALONG WITH MADOFF ETC.GET A REAL JOB AND QUIT RIPPING OFF A FELLOW AMERICAN!!!

Amtnng

It's incredible that so many people have gone through the situation that I went through with cash4gold. I too fell for it. I saw the commercial one day and thought it sound promising. I sent three gold crucifixes to cash4gold and after two weeks of waiting, I received a check of only thirty something dollers when I know the jewelry was worth more. It's nothing but a dirty pawn shop on line. I should've known better.

Master John Harrattan

9/13/09